Letter from the Headteacher

17th May 2017

Parent View Survey Feedback

Dear Parent/Carer,

Thank you for all the recent responses to our Parent View Survey. I really value your feedback and it helps us to improve Kirk Hallam for your children. Some of you said you were not aware of the following:

  • 48hours@
  • ClassCharts
  • Headteacher Parent/Carer Sessions
  • Textsomeone
  • Kirk Hallam APP

The purpose of this letter/email is to better share this information with you.


In previous surveys, you have fed back to me that often emails are not responded to when sent to Academy staff. We receive around 17000 emails a day. Often email addresses are ‘guessed’, for example, someone has been trying to contact me on a headmaster@ email address – it does not exist.

We established a new email address at the start of the year as a single point of contact-

This email address is managed by one person. Your message is forwarded on to the most appropriate member of staff with a commitment from us that you will get a response within 48 working hours.


ClassCharts is an online system that our staff use to record all positive, and occasionally negative, behaviours in the Academy. Currently, we have >90% positive records and this has been consistent all year. All parents can access this system ‘live’ using the username and password posted out earlier this year. If you have lost or forgotten your login details then please email 48hours@kirkhallam.derbyshire.sch.uk requesting them.

Headteacher Parent/Carer Sessions

I am always happy to meet with parents/carers. At the start of the year, I created a set time and day that I would keep free to be available each week – Thursday between 3-5pm. I appreciate that this might not fit with your working day – I am always happy to arrange other times in the week, before, during or after the Academy day to fit around your commitments. If you would like to meet with me then please:

Text Someone

We take bullying and antisocial behaviour very seriously. However, we can only deal with what we know about. Our students told us they would be more comfortable being able to report issues online or by text message, so, we introduced Text Someone. This is a simple way of reporting issues either online, by text or by phone.

All messages come directly to me. More details can be found here.

Kirk Hallam APP

Last year we launched the Kirk Hallam APP. The app includes-

  • Important documents / polices
  • Live feed of Academy News including our most recent tweets
  • The daily bulletin for students
  • The Academy calendar
  • Messaging for important notices.

You can download our APP,  free of charge,  from iTunes or Google Play -  just search ‘Kirk Hallam’.

Much of the information here was presented at our Parents Information Evening at the start of the year. You have told us that you would like another one at the start of the next Academic Year, so we will hold one. The presentation from the last evening can be found here:

I hope that you find this information useful. If you have any questions or comments then please get in touch.

With very best wishes,

Mr M.D. Ebbage